Refund policy

We want you completely happy with your Card Guard. If something isn't right, we'll make it right.

Returns accepted within 30 days of delivery.
Items must be unused and in original condition.
Faulty or incorrect items are replaced or refunded at no cost to you.
Change of mind — return postage is at the customer's expense.

How to start a return

Get in touch through our Contact page with your order number, or email sales@thecardguard.com.au. We reply within 1–2 business days. Please wait for return instructions before sending anything back.

Refunds

Once your return arrives and has been checked, we refund to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.