Our returns promise

We want you to be completely happy with your Card Guard purchase. If something isn't right, we'll make it right.

• Returns accepted within 30 days of delivery
• Items must be unused and in original condition
• Faulty or incorrect items will be replaced or refunded at no cost to you
• Change of mind returns — return postage is at the customer's expense

How to start a return

There's no form to fill in. Get in touch through our Contact page with your order number and the reason for the return, and we'll respond within 1–2 business days with the next steps.

Please hold on to the original packaging where you can — it's the safest way to send a guard back to us.

Faulty or incorrect items

If a guard arrives damaged, or you've received the wrong colour or case type, let us know within 30 days and we'll replace it or refund you in full. You won't pay return postage in either case.

Change of mind

If you've simply changed your mind, you're still covered for 30 days, provided the guard is unused and in its original condition. Return postage for change-of-mind returns is at your expense.

Refunds

Once your return reaches us and has been checked, your refund is issued to the original payment method. Depending on your bank, it can take a few business days to appear on your statement.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, you may be entitled to a repair, replacement or refund regardless of the timeframes above.